Refund Policy
Last updated: April 10, 2026
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30-Day Money-Back Guarantee
We stand behind Orchestrator. If it doesn't meet your expectations, we'll refund your purchase — no questions asked.
Our Promise
We are confident that SMEPro Orchestrator Individual will provide real value for your business operations. However, if you're not completely satisfied with your purchase for any reason, we offer a full refund within 30 days.
Refund Eligibility
- Refund requests must be made within 30 days of your original purchase date
- Refunds are processed through WarriorPlus, the original payment platform
- All plan tiers (Starter, Creator, Scale) are eligible for refund
- No reason is required — we respect your decision
How to Request a Refund
- Contact support — Email us at support@smeprotech.com with your purchase email and WarriorPlus transaction ID
- We verify your purchase — We'll confirm your order within 1 business day
- Refund processed — Your refund is issued through WarriorPlus, typically within 3-5 business days
Alternative: You can also request a refund directly through your WarriorPlus purchase receipt. Look for the "Request Refund" link in your original purchase confirmation email.
After a Refund
Once a refund is processed:
- Your account access will be downgraded to the free tier
- Any data, sessions, or files stored in your account will remain accessible
- You may re-purchase at any time in the future
Chargebacks
We kindly ask that you contact us for a refund rather than filing a chargeback with your payment provider. Chargebacks result in immediate account suspension and additional processing fees. We are committed to resolving any issues directly.
Contact
For refund requests or questions about this policy:
Email: support@smeprotech.com
Support Page: /support
Response Time: Within 24 hours on business days